Refund & Cancellation Policy

Last updated: June 7, 2026

This policy applies to the one-time service fee (from $49, based on your power-unit count) charged by EasyUCR for AI assistance. It does not apply to the government UCR fee, which is paid by you directly on UCR.gov and is governed by the Unified Carrier Registration Plan's own rules.

What you're paying for

Our service fee covers the preparation of your UCR filing — retrieving your carrier record, computing your exact government fee bracket, and giving you a complete, field-by-field sheet of the values to enter on UCR.gov. Delivery is electronic and typically immediate. You enter those values, pay the government fee and submit on the official portal yourself.

When you can get a refund

Service failure: If our system is unable to prepare your filing due to a fault on our side (for example, the agent could not complete the preparation and you did not receive a usable, prepared filing), you are entitled to a full refund.
Duplicate charge: If you were charged more than once for the same order, the duplicate charge is fully refunded.
Within 7 days: If you are not satisfied, contact us within 7 days of payment and we will review your request in good faith.

When refunds may not apply

Because the service is digital and delivered immediately, refunds may not be available once your filing has been successfully prepared and made available to you for review, except in the cases listed above. The service fee is not refundable on the basis of the government fee amount, a missed government deadline, or an error in information you provided.

Cancellation

The service is a one-time purchase, not a subscription, so there is nothing to cancel. You can stop using the Service at any time.

How to request a refund

Email support@easyucr.com with your order details and the reason for your request. Approved refunds are issued to your original payment method, typically within 5–7 business days (processing times depend on your bank and PayPal).